Replacement and Return Policies

Returned merchandise will be accepted for credit only if in sealed, resalable condition and in original packaging. All returns must have an authorization number (RA) and call tag issued by Blind industries and Services of Maryland (BISM). It will be valid for thirty days from date of issue. In requesting authorization to return merchandise, the customer must provide the invoice or transaction number and date of purchase to insure prompt handling. BISM assumes no obligation to accept merchandise for credit after thirty (30) days from date of invoice. All returns not the result of an error by BISM will be at the customer’s expense. Credit will not be issued to customer until merchandise is received back by BISM.

Product shipped in error or damaged, upon notification by the customer, BISM will ship the correct or replacement merchandise with next day delivery priority and BISM will accept the freight charges. Please call for RA number and call tags for any products returned. The customer is asked to return the product with the call tag affixed to the package utilizing United Parcel Service (UPS). If the return is a non-UPSable item, an appointment will be scheduled to pickup item via Common Carrier. The customer will be credited upon receipt of the returned merchandise.

Resolution of any unresolved dispute for any replacement or return product will be referred to the eCommerce Department for resolution.

Privacy Statement

Blind Industries and Services of Maryland (BISM) understand that you value your personal information and our standard is to respect and protect your fundamental right to privacy. Our privacy policy is held to the highest standards of the internet. When purchasing from SuperEagleSupply.com you consent to the collection and use of your personal information. BISM will never sell, trade, give away or share in any way your information with any third party without first obtaining your express authorization. Your information is safe and will remain exclusively with BISM.

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